Scrum Master & Delivery Manager: Roles, Agile, and Team Leadership

Who is this course for?
This course is designed for aspiring Scrum Masters, Delivery Managers, junior Team Leads, and Project Coordinators who want to build a solid foundation in Agile practices, Scrum methodology, and effective team leadership. If you are looking to understand the core responsibilities and differences between these roles, or if you are transitioning into an Agile environment from traditional project management, this course will provide you with practical knowledge and skills.

What will you learn?
Through this course, you will:

• Understand the fundamental differences and overlaps between Scrum Master, Delivery Manager, Project Manager, and Agile Coach roles.
• Explore how these roles function in product and outsourcing teams, and what it means when companies combine them.
• Gain a solid introduction to Agile values, the Agile Manifesto, and Scrum basics: roles, events, and artifacts.
• Walk through a real-life Sprint, from planning to retrospective, and learn about Kanban, Lean, and XP as alternative Agile frameworks.
• Discover certification paths for Scrum Masters and Delivery Managers.
• Learn how to build effective teams, facilitate meetings, remove impediments, and foster psychological safety and growth.
• Master Scrum rituals: Sprint Planning, Daily Stand-ups, Sprint Review, Retrospective, and Backlog Refinement.
• Track and improve team performance using Agile metrics like Velocity, Burn-down, and Cycle Time, and understand Definition of Done and Ready.
• Utilize key tools such as Jira, Confluence, and Miro for transparency and collaboration.
• Delve into delivery management: handling dependencies, risks, releases, and stakeholder communication.
• Develop leadership skills: feedback culture, 1:1s, conflict management, and creating a safe environment for growth.
• Apply Agile thinking beyond Scrum, including hybrid and distributed teams, and learn to facilitate key ceremonies from scratch.
• Recognize common mistakes and how to avoid them as a new Scrum Master or Delivery Manager.

How will this help you?
By the end of the course, you will be able to confidently step into a Scrum Master or Delivery Manager role, support your team’s growth, facilitate Agile ceremonies, and drive continuous improvement. You will be equipped to explain Agile concepts to newcomers, adapt practices to your context, and avoid typical pitfalls in team leadership.

Whether you are just starting out or looking to formalize your experience, this course provides a practical, scenario-based approach to mastering Agile delivery and team facilitation.