Curriculum
- 7 Sections
- 31 Lessons
- Lifetime
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- Introduction to IT Support Roles and Responsibilitie4
- Essential Technical Knowledge for IT Support6
- Tools and Software in IT Support6
- Problem-Solving and Diagnostic Thinking5
- Communication, Empathy, and Ethics in IT Support6
- IT Support in Different Contexts4
- Growth, Certification, and Typical Scenarios in IT Support7
- 7.1TPSN 7.1 Career Growth: Sysadmin, DevOps, QA
- 7.2TPSN 7.2 Certifications: CompTIA, ITIL, Google IT Support
- 7.3TPSN 7.3 Key Competencies and Teamwork
- 7.4TPSN 7.4 Ticket Creation, Responses, and Resolution
- 7.5TPSN 7.5 Typical Scenarios and Mistakes
- 7.6TPSN 7.6 Why AI Bots Cannot Fully Replace Human Support
- 7.7TPSN 7.Q13 Questions